Dispatch Center
Emergency CommunicationsThe Dispatch Center answers 911 and non-emergency calls for Chesterfield Township and New Baltimore police and fire, 24 hours a day, every day.
71,629
Total Calls Received
2025
22,351
911 Emergency Calls
49,278
Non-Emergency Calls
11
Dispatchers
Full-time and part-time, staffed around the clock
About the Dispatch Center
The Chesterfield Township Department of Public Safety Dispatch Center receives emergency 911 and non-emergency calls for service for the Chesterfield Township and New Baltimore police and fire departments 24 hours a day, 365 days a year. The center operates under the direct supervision of the Administrative Sergeant.
In 2025 the Dispatch Center received a total of 71,629 calls, including 22,351 911 emergency calls and 49,278 non-emergency calls. Dispatchers created 35,202 police calls for service for Chesterfield Township alone, along with 1,417 fire runs, 10,276 New Baltimore police calls and 1,356 New Baltimore fire runs.
The center was renovated in 2024 with new technology, adding a fourth console and a video wall for continuous monitoring of the township's live camera feeds. Dispatch is equipped with New World Computer-Aided Dispatch (CAD), which tracks police and fire units with an automatic vehicle locator so the closest unit can be sent to an emergency.
All dispatchers are certified in Emergency Medical Dispatch (EMD) and fire dispatching through PowerPhone, Inc., and complete continuing training throughout the year. The center also uses the RapidSOS data platform, which delivers more accurate real-time caller location to first responders.
Responsibilities
- Answer 911 and non-emergency calls for Chesterfield Township and New Baltimore police and fire
- Dispatch police, fire and EMS resources and track units through CAD and automatic vehicle location
- Provide Emergency Medical Dispatch instructions to callers before responders arrive
- Monitor township camera feeds and police CCTV from the video wall
- Receive and respond to text-to-911 requests for assistance
- Run LEIN and records checks for officers in the field
- Notify on-call detectives, the Fatal Accident Investigation Team and other specialty units
- Train new dispatchers through the Communication Training Officer program
Technology in the Center
The 2024 renovation gave the center four consoles and a video wall that displays the township's live camera feeds. New World CAD records every call, tracks units by GPS and lets dispatchers see which police and fire units are closest to an incident. RapidSOS supplements caller information with device-based location data, which matters most when a caller cannot say where they are.
Communication Training Officer Program
New dispatchers learn the job through the Communication Training Officer (CTO) program, which includes 40 hours of Emergency Medical Dispatch training in addition to call taking, radio procedures and CAD. In 2025 the department sent two dispatchers through the CTO program, and dispatchers as a group completed 868.5 hours of training.
By the Numbers
Dispatch Center Activity
| Agency | 2024 | 2025 |
|---|---|---|
| Chesterfield Township Police | 31,043 | 35,202 |
| Chesterfield Township Fire | 1,318 | 1,417 |
| New Baltimore Police | 6,888 | 10,276 |
| New Baltimore Fire | 1,355 | 1,356 |
| Total calls for service | 40,604 | 48,251 |
Dispatch Center Staff
Video
Watch
Frequently Asked Questions
When should I call 911 instead of the non-emergency line?
Call 911 for any crime in progress, medical emergency, fire or situation where someone could be hurt. Call (586) 949-2322 for everything else. Both lines are answered by the same dispatchers around the clock.
Can I text 911 in Chesterfield Township?
Yes. The Dispatch Center is equipped to receive and respond to requests for assistance made by text to 911. Call if you can, text if you cannot.
Which communities does the center serve?
The Chesterfield Township Dispatch Center dispatches for the Chesterfield Township police and fire departments and the New Baltimore police and fire departments.
How do I apply to become a dispatcher?
The dispatcher application and job description are available on the Careers page. Dispatchers complete the Communication Training Officer program, including 40 hours of Emergency Medical Dispatch training.